Services / Backup & recovery
LOCAL · OFFSITE · FILE HISTORY
Backups.
A way back.
Keep a copy of what matters.
Family photos, important documents or the files your business relies on. We’ll help you put a backup plan in place, with local and offsite options to suit your needs.
Based in Dorset. Supporting homes and businesses across the UK.
PLAN AHEAD · RESTORE WHEN NEEDED
Your files.
A plan to protect them.
Start with what you need to keep, then choose how and where it’s backed up.
Local backups
A separate copy on a backup device at your home or business.
Offsite backups
A copy kept away from your main premises.
File history
Options to restore a deleted file or return to an earlier version.
BACKUP OPTIONS FOR HOME & BUSINESS
A backup plan that fits your files.
We offer tailored local and offsite backup services. We’ll discuss what you need to protect and how you would get it back.
Local backup services
Keep a separate copy close at hand. We’ll help plan a local backup setup around the computers and files you use, with a backup schedule and file history suited to your needs.
Discuss local backups
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Offsite backup services
Keep a copy away from your main premises. Offsite backup can sit alongside local backups, giving you another place to restore from if your computer or local copy is lost or damaged.
Discuss offsite backups
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A FEW USEFUL TERMS
Backups, in plain English.
Choose a term for a plain-English explanation.
What is a backup?
A separate copy you can restore from.
A backup gives you a way to get files back if the originals are deleted, damaged or lost. The files covered depend on the setup you choose.
What is a local backup?
A copy kept at your home or business.
It uses a separate backup device. Keeping that device separate from your everyday files is part of planning a useful backup.
What is an offsite backup?
A copy kept in another location.
It gives you a separate place to restore from if something happens at the location where you normally keep your files.
What is file history?
Earlier versions of your files.
Backup history can help you restore a file you deleted or recover a version from before an unwanted change. How far back you can go depends on the history retained.
What does restoring mean?
Getting files back from a backup.
A restore copies backed-up information back to a device. We’ll discuss how you would request a restore and what you need to get working again.
What is backup retention?
How long backup copies are kept.
We’ll agree the history and retention arrangements for your service, including what happens to stored backups when the agreement ends.
A PRACTICAL PLAN · CLEAR ARRANGEMENTS
Plan the backup.
Know the next step.
A useful backup starts with knowing what you would miss. We’ll help you work out what needs a copy, where to keep it and how you would restore it.
Plan your backups ↗01
Start with what matters.
Tell us about your computers, the files you rely on and any backups you already have. We’ll discuss what you need to protect.
02
Agree the setup.
We’ll explain suitable local and offsite options, the backup schedule, file history and costs before you decide.
03
Understand how to restore.
We’ll explain how to request files back and agree the support and retention arrangements, so you know what to do when you need a backup.
Already have a backup? Tell us about your current setup.
Need help recovering files?
If you have a backup, we can discuss restoring the files you need. If a drive has failed, we can help arrange an assessment through a specialist recovery company we work with. Failed-drive recovery is not carried out in-house, and recovery cannot be guaranteed.
Discuss data recovery
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A FEW COMMON QUESTIONS
Before you
get in touch.
A few practical questions about protecting and restoring your files.
Can you help with home and business backups?
Yes. We tailor backup setups to the files and devices you need to protect, whether that’s a home computer or a business. Tell us about your current setup and we’ll discuss suitable options.
Can you review an existing backup setup?
Yes. Tell us what you use now, what it covers and anything you’re unsure about. We’ll discuss whether changes to the setup or backup history would help.
Can I get back a file I deleted or changed?
Backup history may let you restore a deleted file or an earlier version. It depends on whether that file was backed up and whether the version you need is still within the retained history.
How much does a backup service cost?
The cost depends on what needs backing up, the setup and the history you need to keep. We’ll explain the proposed service and charges before you agree to it.
What happens to my offsite backups if I leave?
We’ll agree a period with you for removing customer backup data after the service agreement ends. The arrangements for your service will be confirmed with you.
TALK TO YOUR COMPUTER PEOPLE
Let’s talk about
your backups.
Setting up your first backup, reviewing an existing one or looking for help restoring files? Tell us what you need.
Based in Dorset. Supporting homes and businesses across the UK.
What would you like help with?
Tell us what you need to back up, or what you’re trying to restore. Please don’t include passwords or confidential files.